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Showing posts from April, 2019

Final Critical Reflection

Module Learning   Throughout the CPD II journey, I realised I have learned a lot about communication. I used to think that communication was just about presenting and speaking well, but I understand now that it includes all the verbal, non-verbal cues, tones, expressions as well as how I project myself professionally. The goals I set for myself at the start of the module was to improve my writing and communication skills and learning how to create good relationship with others.   I believe I have achieved these goals as Brad constantly corrects our sentence structure and grammar during class activities. Furthermore, feedback from my fellow classmates and working with different groups in class has aided in my learning. The soft skills acquired were vital to my development and I am sure it will be useful in the near future.         Apart from that, I mentioned that one of my weakness is not being confident enough to speak and present to large groups. I believe I h

Case Study Synopsis - The Changi Heroes

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1. Introduction 1.1 Changi Airport Group Changi Airport became operational on 1 July 1981 and officially opened on 29 December 1981.  Currently, Changi Airport has four terminals and Project Jewel which is scheduled to be opened in April 2019. There are also upcoming plans to build Terminal five which will be bigger than Terminal two and three and would be able to handle up to 50 million passengers in the terminal alone (Tan, 2014). The Civil Aviation Authority of Singapore (CAAS) used to manage the airport until it was corporatised on 1st July 2009. CAAS was then restructured into two different entities comprising of Changi Airport Group (CAG) which oversees airport operations and CAAS overseeing regulatory issues (Tan, 2014)  Changi Airport is a world-class airport having won the best airport awarded by Skytrax for six consecutive years (Changi voted World’s, 2018). This means that it is essential for Changi Airport to continue delivering the best passenger experience for