Reflection on Interpersonal Communication
Dear Brad, I would be sharing about an interpersonal communication problem that occurred when I was working in an events management company. This incident happened when I was planning my first event. I had to plan an event consisting of an exhibition, seminars and classes to teach seniors how to use mobile phones and tablets. I would have to take charge of many different segments such as goodie bags, handling of tablets and phones, liaising with sponsors and client and logistics matters. When the event was passed on to me, I requested for an updated count of all the goodie bag items as well as the logistics list from my operations colleague, who will be named Eric due to confidentiality issues. Nearing the date of the event, the client emailed asking about the current count of the goodie bag items and I provided the updated numbers according to the list given by Eric. However, the client called immediately after and sounded annoyed as that was not the number c...